Crisis Contact Information

24 Hour Crisis Line 1-888-353-2273

24 Hour Suicide Line 1-800-784-2433

KUU-US (Indigenous) Crisis Line 1-800-588-8717

Métis Crisis Line 1-833-638-4722

Emergency Services for RCMP, FIRE & AMBULANCE - 9-1-1

Child Protection 24/7 - 310-1234

Elder and Vulnerable Adult Abuse 250-541-2200

Victim Link BC 1-800-563-0808

**NEW** Ensuring Timely Access to Counselling for Our Local Emergency Responders (Vernon & surrounding areas ambulance, RCMP, fire department staff):

First Responders Clinician Network **NEW**

Options for Virtual Medical Doctors

Free or Reduced Cost Counselling Services

Virtual Physicians at Health Link BC

https://www.healthlinkbc.ca/virtual-physician

Includes video appointments (smartphone, tablet, or computer), appointment booking, and secure messaging with access to test results. For the telehealth option, regardless of where they are from on Vancouver Island (telehealth is also offered across BC), healthcare providers determine if telehealth is a suitable care delivery option for the patients. Note, there is a map on the website with all telehealth location on Vancouver Island. Costs may vary according to type of virtual care, duration, and specific requirements.

WELL Health VirtualClinics+ (BC, Ontario, and Alberta)

https://virtualclinics.ca/

Costs of the visits are covered in BC, Ontario, and Alberta for those who have a valid health card. Patients across Canada can receive care, however outside of BC, Ontario, and Alberta, the telehealth appointments would start at $30. For the appointment, patients can connect via phone, video, or secure messaging on any device without the need of downloading an app.

Viva Care Telehealth

https://vivacare.ca/telehealth-online-doctor/

In BC no matter where you live, you are eligible for telehealth at no cost, however there is a $50 no show fee. Appointments can be booked for either phone or video.

Tia Health (BC, Ontario, Alberta, and Quebec)

https://tiahealth.com/

Can be accessed by anyone in Canada, however in BC, Ontario, Alberta, and Quebec for those who have a valid health card. For the appointment, patients can connect via phone, video, or secure messaging on any device.

Get Maple MSP

https://www.getmaple.ca/

MSP covers the cost of the video visits for anyone in BC. The MSP covered visits occur weekdays from 7am to 6pm PT. To register, use the Maple app to talk to physicians, and to set up appointments. Appointments can be by video or phone.

Telus Health My Care

https://www.telus.com/en/health/my-care/doctors

Doctor’s visits are covered by your provincial health plan (MSP). You can choose your own doctor or simply book the next one available. Meet virtually, at your convenience, even on evenings and weekends. Doctor’s can prescribe directly through the app.

Free or Reduced Cost Counselling Services

Interior Health Mental Health and Substance Use Services: Counselling is free if you can get access to it. Call 310-MHSU (6478)

Wellness Together Canada: This is designed to be used on demand: you get to choose what you need, when you need it. Their services range from basic wellness information, to one-on-one sessions with a counsellor, to participating in a community of support. These services are free. https://www.wellnesstogether.ca/en-CA/service/talk

BC COVID-19 Mental Health Network: Access free, phone-based, short-term support with a counsellor. Email bccovidtherapists@gmail.com to receive an appointment time.

CMHA Kelowna Virtual counselling services: For Adults ages 25+, weekdays during the afternoon (excluding holidays). This service is available free of charge to individuals, couples, families, and caregivers of youth who are struggling. Those who are having difficulty coping with the challenges related to the COVID pandemic are also welcome to access these supports.

https://cmhakelowna.com/programs-and-services/virtual-counselling/

Family Resource Centre: This is a Vernon non-profit organization that charges very little (income tested).

https://vernonfrc.ca/counselling/adult-counselling

Whitevalley Community Resource Centre: This is a non profit agency located in Lumby. They have free counselling services.

http://whitevalley.ca/counselling/

Open Path Collective: If available, their therapists provide affordable, in-office and online psychotherapy sessions between $30 and $60 & between $30 and $80 for couples & family sessions.

https://openpathcollective.org/